Return and Refund Policy

Return & Refund Policy

Last updated: September 6, 2026

WolfStead Supply Co is operated by CHOMPZUS, LLC (“CHOMPZUS,” “WolfStead,” “we,” “us,” or “our”). This Return & Refund Policy applies only to products purchased directly through www.wolfsteadsupplyco.com (the “Website”). By purchasing from the Website, you agree to the terms of this policy.

30-Day Satisfaction Guarantee

We want you and your pack to be happy with every WolfStead purchase. If you are not satisfied, you may request a return of an eligible, unopened product within 30 calendar days after the date it was delivered.

To qualify for a return, the product must be unused, unopened, and in its original packaging, with any safety seal intact. You must also provide proof of purchase from the Website.

Products purchased from a retail store, marketplace, reseller, or any website other than the WolfStead Website must be returned to the original seller and are subject to that seller’s return policy.

How to Request a Return

Before sending any product back, email us at info@wolfsteadsupplyco.com. Please include your name, order number, the product you wish to return, and the reason for the request.

If your return is eligible, we will provide return instructions and the appropriate return address. Products sent back without first receiving return authorization may not be accepted. Please do not send returns to an address shown on a product label or shipping package unless we instruct you to do so.

For a return based on preference or change of mind, the customer is responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot issue a refund for a return that we do not receive. If the return is required because of our error, such as an incorrect product being sent, we will provide return instructions at no cost to you.

Damaged, Defective, Incorrect, or Missing Products

Please inspect your order when it arrives. If a product is damaged, defective, incorrect, or missing from the shipment, contact us as soon as possible at info@wolfsteadsupplyco.com. Include your order number, a description of the problem, and clear photographs of the product, packaging, shipping label, and damage, when applicable.

After reviewing the issue, we may offer a replacement, refund, or another appropriate resolution. We may ask you to return the affected product, or we may advise you to dispose of it safely. Please do not discard a damaged or defective product or its packaging until we have reviewed your request.

Opened Products and Non-Returnable Items

Because our products include consumable pet treats and topical pet-care products, we generally cannot accept returns of products that have been opened, used, altered, or removed from their original packaging. This restriction helps protect product safety and hygiene.

The following items are not eligible for a return or refund, except where the product arrived damaged or defective, the wrong product was sent, or applicable law requires otherwise:

• Opened or used products;
• Products without their original packaging or with a broken safety seal;
• Products returned more than 30 calendar days after delivery;
• Products marked “Final Sale” at the time of purchase;
• Products purchased from another retailer, marketplace, reseller, or website; and
• Route Package Protection fees after an order has been fulfilled and protection has begun.

Shipping Charges

Original shipping charges are non-refundable for customer-choice returns. An approved refund will include the purchase price of the eligible returned product and any applicable sales tax paid on that product, but will exclude original shipping charges and return shipping costs.

If the return or refund results from a WolfStead fulfillment error, an incorrect product, or a product we determine was defective when supplied, we will also refund any applicable shipping charge or provide another appropriate resolution.

Delayed, Lost, Stolen, or Damaged Shipments

If you purchased Route Package Protection and your shipment is lost, stolen, or damaged in transit, please submit a claim through the Route Resolve Center or use the claim link in your Route confirmation email. Route claims are subject to Route’s current eligibility rules, documentation requirements, and filing deadlines.

If your order was not protected by Route and tracking has stopped updating, the package appears lost in transit, or the order arrives damaged, contact us so we can review the shipment and, where appropriate, open an investigation with the carrier. A shipping delay alone does not automatically qualify for a refund after an order has shipped. However, orders that have not shipped within the promised time may be canceled and refunded as required by applicable law.

If a carrier marks a package as delivered but you cannot locate it, please check the delivery location, household members, neighbors, and the carrier first. WolfStead is not responsible for theft, loss after confirmed delivery to the address supplied at checkout, or delivery problems caused by an incorrect or incomplete customer-provided address, except as required by applicable law. We will nevertheless assist where reasonably possible.

Refund Review and Processing

We will inspect an authorized return after it is received and notify you whether the refund has been approved or denied. If approved, CHOMPZUS will use reasonable efforts to initiate the refund within 1–3 business days through the original payment method.

Your bank, card issuer, or payment provider may require additional time to post the credit to your account. That processing time is outside our control. If more than 10 business days have passed since we confirmed that your refund was issued, please contact us at info@wolfsteadsupplyco.com.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We will try to accommodate the request, but we cannot guarantee cancellation after an order has entered fulfillment or shipped. Once shipped, the order is subject to this Return & Refund Policy.

Contact Us

Questions or return requests may be sent to info@wolfsteadsupplyco.com. You may also contact us through the Contact Us page.

This policy does not limit any rights that cannot be waived under applicable law. Please also review the CHOMPZUS, LLC Website Terms and Conditions for additional terms governing your use of the Website.